What We Learned from a Year of Building with LLMs Part II
Does your company need its own LLM? The reality is, it probably doesnt! The language model takes in both the user query and the context (i.e., flight status or baggage policy) and generates a response. To address this, we can combine prompt engineering (upstream of generation) and factual inconsistency guardrails (downstream of generation). For prompt…
Generative AI is Reshaping the World of Customer Experience
From startups to enterprises, Kapture CX is redefining India’s customer experience landscape AI-powered smart tools like “Smart Translations” enable agents and customers to connect in their preferred languages, streamlining communication and improving customer satisfaction. This feature also allows companies to reduce the costs of hiring additional global agents to serve international consumers. Those expectations, according…